Safeguarding Structure

We prioritise the well-being and development of our apprentices by providing comprehensive support throughout our apprenticeship programme. Our approach to Safeguarding and Welfare recognises the importance of acknowledging and responding to individual experiences to provide effective support.
Our multi-faceted support structure ensures that Safeguarding and Welfare remains a top priority in our delivery. Our team consists of various staff members, including Trainers, Assessor Coaches, Designated Persons for Safeguarding, a dedicated Safeguarding, Welfare and Inclusion Lead for Volkswagen Group apprentices, and a Central Safeguarding Manager who oversees all aspects of our Safeguarding and Welfare to ensure compliance with relevant legislation and guidance. We work collaboratively to ensure that each individual can engage with their training and learning, whether at the National Learning Centre or in their dealerships.

Each member of our team has undergone Enhanced DBS checks and is trained in best safeguarding practices. They can offer direct assistance to apprentices or refer and signpost them to the appropriate staff member for ongoing support. We also work with external agencies and maintain positive relationships with organisations that offer information and guidance to promote positive outcomes for our apprentices. Our supportive environment allows individuals to approach any staff member with their concerns or queries, and our comprehensive support services enable learners to continue their education uninterrupted while receiving personalized support.
As an education provider, we strive to maintain continuity of care for our learners, particularly for those under the age of 18. We work closely with parents and guardians to provide individualised support. Our Safeguarding, Welfare, and Inclusion Lead is available to discuss any questions regarding our programme structure and the support we offer for young individuals.

Apprentices in classroom

Diversity & Inclusion

Every person on our apprenticeship programme is respected as an individual and we commit to consistently being a welcoming environment for all. We treat each other with respect and kindness, continually celebrating our differences and productively challenging discrimination so everyone feels safe to be who they are, without prejudice and bias. We have a strong commitment to inclusion, working with every individual learner to ensure they have the appropriate support and resources available to them throughout their apprenticeship journey. We work hard to ensure that all members of our community feel supported and recognised, we listen to our learner’s voices and aim to positively help them through their individual learning experience and ultimately achieve their qualification.

Welfare Curriculum

In addition to our exceptional technical curriculum, we offer a diverse range of educational topics, including optional e-learning modules and workbooks that cover real-world issues and life skills. Each month, we also feature “Hot Topics” that enable our apprentices to gain knowledge on a wide range of subjects pertaining to equality, diversity, and inclusion. This program also equips them with the skills to recognise potential risks and maintain their safety in both their professional and personal lives.

Information, Advice and Guidance (IAG)

To ensure the well-being of our learners and staff, we provide welfare support through several external charities and organisations that offer Information, Advice, and Guidance (IAG). This information is crucial for the continual education and support of our staff and learners. Our learners can benefit from an array of resources, including mental health and well-being services and assistance for those who have caring responsibilities. Our extensive list of external support options provides learners with a direct route to various care providers that can be tailored to their specific needs. We are proud to have a close partnership with BEN, the automotive support charity.

Find out more information about BEN